Andy's Music gladly accepts PayPal. Orders paid via e-check will be held until PayPal provides notification that the funds have cleared. This usually requires 3-4 business days from the date payment is initiated. Please note we will only ship to a confirmed PayPal address.
Upon purchasing an item, immediate payment is required. If an item remains unpaid we will begin the Unpaid Item process in order to recoup the eBay fees.
We process and ship orders every business day. We do not ship on Saturdays, Sundays or National holidays. Orders usually ship within 1 business day of payment receipt.
Occasionally we will offer free shipping on an item. We reserve the right to choose the appropriate cost effective shipping method via USPS or UPS. Free Shipping only applies to items shipped with in the lower 48 states and does not include Alaska, Hawaii, PR, APO/FPO addresses, or US Protectorates/Territories however; we will pay a portion of the shipping charges to these destinations.
Alaska, Hawaii and Puerto Rico
USPS Mail is our typical shipping method to AK, HI and PR. We can ship nearly all items to you, although some restrictions do apply. We also offer UPS Ground and 2nd Day Air if available. USPS Priority Mail typically takes 5-14 days to arrive. Additional shipping charges may apply so provide your shipping address for a rate quote before purchasing.
APO/FPO Addresses and US Protectorates/Territories
We ship to APO/FPO addresses via US Postal Service Priority Mail. We can ship nearly all items to you, although some restrictions do apply. Delivery time varies widely from 5-45 days although most items arrive in approximately 2 weeks. Additional shipping charges may apply so please provide your shipping address for a rate quote before purchasing.
International Orders and Shipping
Due to manufacturer's restrictions certain items are not eligible for international shipment.
UPS Shipping in the Continental U.S.
UPS Ground typically requires 1 to 6 business days to arrive after leaving Andy's Music. We are unable to ship to PO Boxes so please be sure to provide a physical shipping address.
Most items include a 30 day return option (from receipt of shipment) however certain exclusions apply. Should an item need to be returned, please contact us with in 30 days of receipt and request a return authorization number (RA#) before returning the item. Clearly write the RA# on the shipping label. Please do not deface the shipping carton. Fully insure all item(s) being returned. If an item was shipped with free shipping, the original shipping cost will be deducted from the refund. All returns will be inspected prior to the refund. An item returned in unacceptable condition and/or with missing components will be subject to a minimum restocking fee of at least 15%.
EXCLUSIONS TO OUR RETURN POLICY - Song books, sheet music, videos, DVDs, CDs, tapes, and software programs may not be returned or exchanged for credit. Any mouth blown or in-ear device may not be exchanged or returned for credit.
Please address returns to:
Attn: Returns RA# (enter RA number here)
1412 Hillcrest Rd
Mobile, AL 36695
Please do not refuse a shipment from Andy's Music. Refused shipments incur additional expense which can be avoided. If an item arrives damaged please notate the damage with the shipping carrier and accept the merchandise. Andy's Music will file and handle all claims for damaged merchandise.
If a listing does not include the "Best Offer" option then we are not accepting offers at this time. If an item includes the "Best Offer" option, please submit offers directly via the "Make Offer" button. Please do not send a message or call Andy's Music in regards to offers.
Andy's Music is a family owned musical instrument retailer located in Mobile, AL. Established in 1977, the business has grown to become the only complete music retailer in the area serving musicians, schools, and music educators.
Questions? Please email us via eBay or call 800-584-3434. Store Hours are M-F 9-7 and Sat. 10-4 CST.